When the AC fails, answer first.
On the hottest days your phone never stops, and every unanswered call goes to a competitor. We text back every missed call within seconds, ask the right questions, and make sure the customers who need you most stand out.
- Hi, this is Northstar Heating & Air. Sorry we missed your call. What can we help with? You can text back here.Reply STOP to opt out.
- AC is running but blowing warm air. It's 84 inside
- That's no fun in this heat. Is anyone at home elderly, very young or unwell?
- My mom is 78 and she lives with us
- Thank you, I'll make sure the owner knows. What's the address?
- 220 Oak Hollow Dr, Allen
No cooling at 9:15pm. The company is made up; the texts are how it works.
Your busiest days are when you miss the most calls.
Heat waves and cold snaps bring a rush of calls exactly when your team is stretched thinnest. A homeowner with no cooling doesn’t leave a voicemail and wait. They call the next company on the list.
We catch those calls, find out what’s wrong, and ask whether anyone at home is elderly, very young or unwell, so you can decide who needs you first.
What we fix for HVAC companies
Pick the one that sounds most like your week.
“The phone never stops during a heat wave”
Every missed call gets a text back in seconds. After hours, an automated assistant answers and puts urgent calls through to your on-call phone.
How we fix it Getting found on Google“Customers pick whoever has more reviews”
We ask every customer for a review after the job and keep your Google profile active, so your rating keeps up with your work.
How we fix it Chasing quotes and payments“Tune-up customers forget to rebook”
Reminders go out before summer and winter, so past customers book with you before they search for anyone else. Replacement quotes get a friendly check-in too.
How we fix it Paperwork after hours“Busy season buries me in paperwork”
Customers, jobs, estimates and invoices in one app, and customers pay from their phone. With the Perpetual Workforce plan, new-system estimates are drafted for you to check and send.
How we fix itCommon questions
Will it promise a time or a price?
No. It gathers the details and passes them to you. Prices and times are yours to agree.
Can I bring my customers over from Jobber or Housecall Pro?
Yes, or from a spreadsheet. On Front Office we move your customers, prices and booked jobs in for you. You see what will be added before anything changes, and you can undo it.
Get ready for the next heat wave
Start with a free audit of how easily customers can reach you when it matters most.
The free trial is Software only, our app on its own: 14 days, no card needed. Rather talk first? Talk to us.